Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics

AuthorReuter, Christian; Kaufhold, Marc-André
TypeJournal Article
AbstractSocial media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
InJournal of Contingencies and Crisis Management (JCCM), p.41-57