Renouncing Privacy in Crisis Management? People's View on Social Media Monitoring and Surveillance

AuthorAldehoff, Larissa; Dankenbring, Meri; Reuter, Christian
TypeConference Proceedings
AbstractSocial media is used during crises and disasters by state authorities and citizens to communicate and provide, gain and analyze information. Monitoring of platforms in such cases is both a well-established practice and a research area. The question, whether people are willing to renounce privacy in social media during critical incidents, or even allow surveillance in order to contribute to public security, remains unanswered. Our survey of 1,024 German inhabitants is the first empirical study on people’s views on social media monitoring and surveillance in crisis management. We find the willingness to share data during an imminent threat depends mostly on the type of data: a majority (63% and 67%, respectively) would give access to addresses and telephone numbers, whereas the willingness to share content of chats or telephone calls is significantly lower (27%). Our analysis reveals diverging opinions among participants and some effects of sociodemographic variables on the acceptance of invasions into privacy.
ConferenceProceedings of the Information Systems for Crisis Response and Management (ISCRAM)